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Shipping Policy

Shipping Policy

Receiving Time = Processing time + Shipping time

PROCESSING TIME

After your payment is authorized and verified, orders will be processed within 3 business days of ordering and be shipped the next day after the processing day.

SHIPPING FEES & TIMELINES(GLOBAL)

Free Shipping Worldwide Over $50



Out of Stock Items
 37couple does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

WE WILL ASSIST YOU IN WORKING WITH THE CARRIER TO COMPLETE THE CLAIMS PROCESS. PLEASE NOTE: CLAIMS CAN TAKE UP TO 30 DAYS TO COMPLETE (DEPENDING ON THE SHIPPING CARRIER USED).IF YOU ARE EXPERIENCING A NON-DELIVERY OR YOUR TRACKING INFORMATION STATES THAT YOUR PACKAGE WAS DELIVERED BY THE CARRIER BUT YOU HAVE NOT RECEIVED IT; YOU MUST CONTACT US WITHIN 10 DAYS TO FILE A CLAIM.DELIVERY CLAIMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, 37couple reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, 37couple reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, 37couple reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

Still have questions? Please feel free to contact us via support@37couple.com